R. Xtreme shoes is the parent company for love High Heels and processes all payments through their secure checkout.
Q. how long does the delivery take place?.
A. If we have the size/style in inventory normally 2-3 days, if we need them in order for you then 10-14 days. in some cases the delivery may take up to 28 days but you will be informed about this.
D. If the shoes not fit or I do not like the style?.
A. when satisfactory non-defective goods or otherwise are returned within seven days of delivery, but please note the original charge delivery will process a full refund is not reimbursed.
Non-defective Goods or otherwise satisfactory returned for refund more than seven days after delivery will be the subject of an administrative fee of 10% of the total purchase price.
Non-defective Goods or otherwise satisfactory returned more than seven days after delivery must be returned in their original packaging. under these circumstances, the additional shipping costs will be charged for the replacement goods also Must keep. reasonable care of the goods while in your possession.
Please note that the return of goods under the reflection period permitted by distance selling regulations is the cost, unless we have provided alternative products that haven't found acceptable. care must be taken to ensure that the goods are returned to us in a reasonable condition.
Q. How would send my order?
A. all orders over 1 kg in weight are sent via courier to next day (Monday to Thursday) a shipment Friday would have delivered on Monday (excluding holidays) between 9 a.m. and 5.30 p.m. and will require a signature. smaller elements under 1 KG are delivered by post Royal Recorded Delivery.
Q. What can I do if I'm out at work all day and not able to sign for the parcel?.
A. we can deliver to an address of works, but this must be specified when you ordered otherwise it will be subject to payment of a re-delivery of £ 15.00. Or we can leave with a close but the parcel still requires a signature.
Q. what happens if my delivery by courier?.
A. the courier will leave a card for you to call to arrange another delivery day or collect from that local deposit. If you do not call the deposit you will seek and deliver the following day (Monday to Thursday) or next Monday if first delivery of Friday (excluding holidays). If you are not able to sign for the parcel on the second attempt is returned to our warehouse and you will be subject to payment of a re-delivery.
Q. When do you take payment?
R. payment now is processed once your order has been received from Xtreme shoes.
Q. How can I order?
A. you can order via internet or by calling our Office on 01527 501551. you can also order by mail, payment by check or money order payable to footwear XTREME. our address can be found on the contact us page.
Please Note If you still have a question that is not answered above, then please contact our sales team for a clarification.
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